Welcome to TRAFFIC

Inspired by its engagement with the JISC’s Curriculum Design and Delivery Programme, MMU has embarked on an institution-wide initiative to enhance the quality of assessment for learning (EQAL). The TRAFFIC project will support EQAL in TRansforming Assessment and Feedback For Institutional Change and share lessons learned from doing so across the sector. It intends to do this by:

  • reviewing our current assessment and feedback processes in the light of available technologies and appropriate pedagogy
  • securing approval from relevant committees for a set of updated assessment principles and appropriate threshold expectations of the assessment and feedback process for learners
  • articulating requirements for and prioritising development of technologies that will make the biggest improvement to assessment and feedback processes
  • implementing and evaluating technologies to support improved assessment and feedback processes
  • developing and using innovative approaches and materials to facilitate assessment redesign in university-wide Unit approval and review
  • developing review mechanisms within the institution’s new continuous improvement framework to determine the range and impact of assessment and feedback methods
  • blogging project progress and encouraging feedback on our dynamic case study via blog comments and twitter

We expect this activity to:

  • improve assessment and feedback practice across the institution
  • provide business intelligence about assessment and feedback for the institution’s new continuous improvement framework
  • use the most appropriate technologies to support consistent management of assessment and feedback
  • support MMU’s institution-wide Enhancing the Quality of Assessment for Learning initiative to enhance student success and satisfaction
  • provide rich case study material from which other institutions contemplating assessment and feedback redesign can learn

This project is funded under Strand A of the JISC’s Assessment and Feedback Programme

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Mini-project on Assignment Briefs

One of the mini-projects which we’re running as part of the TRAFFIC project is one to look at providing some kind of standard template for assignment briefs.

Right away I have to admit that this isn’t the right terminology to use, as the words ‘standard’ and ‘template’ seem to have the effect of lighting the blue touchpaper and launching us into all kinds of debate about academic freedom. An alternative expression has been suggested: ‘communication of assessment arrangements’, but this seems to propel the discussion in the direction of ‘admin tail wagging academic dogs’. Really, what we want to do is to find a consistent way of capturing what students are expected to do for their assignments but I have a feeling that the expression ‘Assignment Capture’ might send us down another distracting dead end. Unless anyone thinks that might catch on?

Anyhow, in the spirit of capturing what goes on already and of collecting examples of good practice to share, part of this mini-project involves interviewing staff and students about their experiences of working with assignment briefs. Much of this work is being undertaken by Iqra Ali, an MMU graduate with recent experience of this herself. Any MMU people who’d like to contribute, please contact me directly or leave a comment below and we’ll get in touch. We’d also be interested in looking at examples from other institutions, fellow project teams…

At the moment we are just hoping to develop the rough template we have up already in our Assessment web pages and then find a way of incorporating this into our nascent programme/unit database. This is a tall order even if we manage to agree a consistent structure for the brief, but it is a strong aspiration.

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Association of Business Schools Learning & Teaching Conference in association with the HEA 24th & 25th April 2012

Rachel and I presented a paper titled “Beginning to Transform Assessment and Feedback for Institutional Change at MMU”. Slides and a handout are provided below.

Our sessions was well attended and the paper was well received. We had one or two comments that the scale of the institutional change we were describing was impressive. Several of the questions we received related to staff attitudes to online and onscreen marking. This seems to be an issues which concerns other institutions as much as MMU. However one or two colleagues reported that after initial reluctance at their institutions many collegues were now very positive about online and onscreen marking. This was good to hear but it was clear that appropriate support and staff development must be provided to facilitate this.

The highlight of the rest of the conference was Graham Gibbs key note titled “Innovating in teaching to improve quality in a market environment”. The presentation was based on the report ‘Dimensions of Quality‘ and subsequent work for the HEA on the way institutions are trying to improve educational quality at the moment, hemmed in by KIS and the marketisation of HE.

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Principles as Discourse webinar 20/03/12

Jigsaw pieces, photo by Mykl Roventine on FlickrRod Cullen, Robin Johnson and I attended a webinar given by David Nicol on 20 March 2012: “Principles as discourse“. This webinar was a closed session for Strand A projects and was intended to get us focused on principles and their role as a framework for institutional change projects.

In advance of the webinar, David asked us to send in the principles we use in assessment. We have four current principles, which are embedded in our Assessment Framework and these haven’t particularly emerged as being in need of change. At least, that’s what we thought. But when David asked us to talk about the key justifications for each one, summarising the research underlying them for busy academics,  it was surprising how long it took for the right words to come to mind. David pointed out that a common language is needed to enable change…have we got this in the area of assessment design?

Take home message: we need to discuss these again and how they are communicated, and more importantly how we use them to design and review assessment strategies. Some thinking to be done on this issue…

 

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iTeam Webinar 15/03/12

Rod and I attended a webinar given by the iTeam project from the University of Hertfordshire on 15 March 2012.  (A recording of the webinar is available).

The webinar was titled ‘Efficiency of assessment – initial thinking from the ITEAM project’ and the team did gave us a quick run through a whole range of their thinking about several different aspects and the work they were doing to develop tools to promote discussion about assessment and feedback design.

They are developing a very neat little tool in Excel to demonstrate the impact of using different assessments in terms of the time needed for different tasks. I liked this, although a few of us were worried about how it might get used – personally, I’ve had bad experiences of trying to get people to talk about how long it takes to do different types of assessment although this may have been more a matter of approach than of the content. The team did point out that it was intended for discussion about the issues rather than a management tool, and that it wasn’t intended to be definitive. Mark Russell had a robust response to those who were slightly worried about it: “Just because it’s messy and clumsy shouldn’t stop us at least trying to do it” – this is probably a good motto for all of our projects.

The assessment timelines used in the ESCAPE project were also reviewed together with an explanation of how they are being used.

Rod and I had a lot of discussion between ourselves n the chat room about how we would take this forward -that is a sign of a good session! We are going to review their principles of assessment in relation to our own and start introducing the timelines as part of our usual staff development activity around feedback.

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An emerging spec for Diploma Supplement

Just returned from an intensive 3 day workshop in Oslo with European colleagues looking at electronic standards for the transfer of assessment results. The working group, which included representatives from Norway, Italy, Greece, Poland and the UK, reviewed transcript approaches used in different member states and identified the need for a core electronic standard that would facilitate learner mobility. The group had previously contributed to a set of European Norms and CEN Workshop Agreements (CWA) that laid foundations for such a core, particularly European Learner Mobility Achievement Information (EN 15981), Metadata for Learning Opportunities (EN 15982) and an Educational Credit Information Model (CWA 16077). However, software vendors had identified challenges implementing these specifications for transcripts, particularly the lack of a unifying specification from which code could be auto-generated and practical implementation guidelines. The workshop set itself the ambitious aim of addressing this barrier to software development.

Outputs from the “ELMO” workshop are available on a public wiki, and developers may be particularly interested in the XML Schema Document developed in the workshop:
http://code.google.com/p/elmo-schemas/source/browse/#svn%2Ftrunk

The XML Schema Document produced was simplified to remove namespace references to the various specifications on which it drew in order to maximise auto code-generation across a range of development environments and reduce confusion for developers. During the workshop auto code-generation was tested with a variety of development environments and all manner of quirks were identified and addressed. For instance, various combinations of xs:include and xs:import were tried before a solution was found that worked in all available development environments.

More work is now required on testing the ELMO XSD with a wider range of development environments and real transcript data, but hopefully the Oslo workshop will have helped to reduce barriers for developers working on electronic transcripts of learner achievement, and provides a concrete illustration of the structure of an electronic Diploma Supplement.

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Handling Marks

In tandem with the TRAFFIC project, the University is putting in place a series of measures to improve the ways in which the coursework submissions ‘lifecycle’ or process is managed. This is in response to student requests via the Students’ Union termly reports and comments in both the Internal and National Student Surveys, as well as staff observations about processes and duplication of work through the TRAFFIC baseline report and user groups. This project has several phases, and began with the entry of provisional marks directly into the Student Record system (QLS), so that there is now a reliable single record of coursework marks.

The next stage was the implementation of improved coursework receipting systems, which now cover a wide range of assignments. This seems to be working well and good feedback has been received from students and staff on this process.

The third phase is to release the provisional marks from QLS  back into Moodle so that they are readily accessible to students. Work is currently underway on final testing and this facility should be available to students in early April 2012. Students will be able to see all provisional marks which have been entered into QLS/Agresso via the existing “Assessments” block in the right hand column where the submission dates for summative coursework is already displayed.  This supports student feedback that one of the main benefits of Moodle is being able to access all learning, teaching and assessment information for units in a single location. This Powerpoint presentation by Professor Mark Stubbs summarises the current developments.

We are aware that the imminent availability of marks via the Moodle Assessment block, coupled with the timing of the launch of this facility may mean that in some cases this year, student access to marks and feedback comments may be separated. Whilst this can be a useful element of feedback design, it may not be intentional this year. We anticipate that this facility will be a useful service to students who are not on campus during the exam preparation period to get an idea of their performance in coursework submitted towards the end of the spring term, and it’s possible that they would have difficulties coming in to collect their written feedback in this period in any case. We need to do some further publicity about this and to find ways to remind students (eg via a Moodle announcement) about arrangements for collecting their coursework feedback,  even though they may have already received their marks  via this new feature in Moodle.

The next stages of the overall project will include extended guidance and support on the use of electronic submission  and return for coursework, which is intended to provide more choices to those staff who wish to collect and return work to students using Moodle. As part of this work we are also developing ways to integrate electronic marking and return of work more effectively with the QLS/Agresso mark recording system. This is intended to further reduce academic administration of coursework by enabling grades for work submitted and marked in Moodle to appear in QLS/Agresso automatically and to work towards the SU request that we aim to provide assignment feedback electronically where possible. Future blog posts will explain this in more detail, as the TRAFFIC project will be reviewing the technology available for these tasks and testing and piloting selected approaches.

Mark Stubbs has been doing some initial work on the technical requirements of the system, whilst other members of the team are looking at the support and development needs for staff and students.

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Thinking about standards for electronic assessment handling

Next week I’ll be representing the TRAFFIC project at a meeting in Oslo to devise actions for promoting a standards-based approach to the handling of assessment results.

The meeting follows up work started by the Metadata for Learning Opportunities (MLO) and European Learner Mobility Achievement Information (EuroLMAI) initiatives to establish common semantics for the representation of courses of study and students’ achievements on those courses. Agreement on semantics is an important first step for developing standard mechanisms for information exchange, but further work is required on the practicalities, for instance on application profiles, XML bindings and reference web services that demonstrate the standards in action. The initiative to link the MLO and EuroLMAI initiatives has been accepted as a New Work Item (NWI) by the CEN Workshop for Learning Technology (CEN WS-LT), who have agreed to work with vendor representatives from the RS3G (Rome Student Systems and Standards Group) to facilitate implementation and adoption. The Oslo meeting will bring together those who worked on the MLO and EuroLMAI initiatives with vendor representatives and system implementers.

To prepare for the meeting, I have collated high-level use-cases for web services that have emerged in TRAFFIC so far. I have deliberately omitted those associated with QTI results handling as these are being articulated more fully elsewhere (see for instance Southampton University’s work on QTI Delivery Integration).

  • getAssessmentDeadlinesForStudent – often filtered by module, this service provides calendar-like information about the due-dates for scheduled assessment submissions and events for a particular student. These due-dates may be adjusted if a student has had an approved extension. Assessment details typically include an identifier, title and may include a personalised URL for online submission or printing a personalised cover-sheet for a paper submission. The exchange should be sufficiently secure to prevent another learner from following the URL. After work has been submitted, the service may return updated information acknowledging successful submission.
  • getAssessmentDeadlinesForStaff – often filtered by module, this service provides calendar-like information about due-dates for scheduled assessment submissions and events for which a staff member is responsible. Assessment details typically include an identifier, title and may include summary information about the number of submissions and a personalised URL for viewing further information about the submissions. The exchange should be sufficiently secure to ensure the privacy and accuracy of the transaction.
  • getAssessmentDeadlinesByFilter – various use-cases have emerged for presenting assessment deadlines for a particular module (so that a module learner can confirm their accuracy or they can be used to help prospective learners make an informed choice about studying an module) and for a particular campus or across the whole university (to appreciate when submission peaks might create challenges for infrastructure such as drop-in PCs, printing and submission facilities). Filtering could be required on various criteria: eg by week, by owning department, by campus, etc.
  • getAssessmentMarksForStudent – often filtered by module, this service provides a user with marks for specific elements of assessment. The status of marks returned may require some explanation to the user. For instance, the service could be used to provide a student with a statement of the marks that will be submitted about their work for consideration by an examination board. In such a case, these marks could differ from those appearing on a transcript as they could be modified through examination board moderation or the application of penalties for work submitted after its due-date. The service needs to be sufficiently secure to ensure accuracy, authenticity and privacy of a student’s results.
  • getAssessmentMarksForModule – this service provides an export of marks from one system for processing by another. For instance, it could be provided by a VLE and called to upload marks to a Student Records System. The service needs to be sufficiently secure to ensure the accuracy, authenticity and privacy of marks retrieved. Data returned typically includes an identifier for the piece of curriculum (module) on which the assessment was undertaken, an identifier for the element of assessment within the module, an identifier for the student who engaged in the assessment and an outcome (mark or grade). Additional information may identify whether this is a first or subsequent attempt at the assessment element. Attention is drawn to work done with the IMS Enterprise specification for bulk transfer of marks between different corporate systems
  • recordAssessmentSubmission – this service typically records submission of a piece of assessment. Data passed to the service includes a curriculum (module) identifier where the assessment took place, an identifier for the element of assessment, an identifier for the student who submitted the work and a date-time stamp for when the submission took place. Calls should be authentic, accurate and private.
  • getTranscriptForPerson – typically filtered for achievements within a particular date range and offered by a particular provider, this service summarizes final assessment outcomes sometimes with sufficient contextual information so that those other than the learner can interpret the outcomes. Considerable work has been undertaken in this area and attention is drawn for instance to CETIS work on the technical architecture for the UK Higher Education Achievement Report

Further use-cases for services emerged in the recent demonstration of Exeter’s e-Assessment extensions for Moodle, for instance a service to return a list of valid Assessment Element identifiers for a given module so that a common identifier could be established between Moodle and the Student Records System, which would facilitate subsequent transfer of marks (via a variant of the getAssessmentMarksForModule web-service). This list is not offered as exhaustive, merely as a starting point for specifying a set of re-usable services for electronic assessment handling that will aid scoping and definition work in Oslo next week.

To assist with visualising service usage models for the assessment-related services described above, screenshots from systems currently in use to support the TRAFFIC project are included:

Personalised assessment submission and marks information in Moodle

Screenshot example of a personalised assessment feed

Screenshot example of a personalised assessment feed

Assessment submission information for a particular week for a particular campus

Screenshot example of an assessment submission schedule

Screenshot example of an assessment submission schedule

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Baseline report: electronic submission

One key area of development for the TRAFFIC project will be electronic submission of work. This is something which was mentioned by all of the focus groups and several interviewees in preparing the baseline report. Many people are already using electronic submission in various forms and according to the coursework receipting database, around 5% of current assignment submissions across all levels are online-only submissions.

There is a large variation in practice across the institution in terms of procedures for electronic submission and marking and this can be confusing for staff and students. The TRAFFIC project will analyse and review the processes associated with assignment submission and management at MMU, both for academic and administrative staff. In doing this, the team will review the ways in which assignment submission and management have been addressed elsewhere (eg Exeter OCM project, Huddersfield eBeam, Aston University, Hertfordshire iTEAM) and reflect on these in relation to MMU requirements. We will then set up a reasonable scale pilot on electronic submission and return of work for 2012/13 with volunteer departments or programmes, prioritising reassessment where possible, as this has been highlighted as a particular priority.

The process of reviewing other applications has already begun:  this post from Rod Cullen describes the work being done by Exeter and University of London Computer Centre (who provide our VLE, Moodle) and how we might learn from their experiences.

Processes for  internal and external moderation of assessed work will be included in the workflow design for the management of electronic submission and return of work.

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James Ballard Online Presentation of ULCC work with Exeter

On Friday 2nd March Mark (S), Neil and I attended an online demonstration of the work that ULCC have been doing with the University of Exeter by James Ballard. Rachel had hoped to attend as the presentation was done via Skype but this proved not to be possible.

James demonstrated a Coursework module that has been developed for Moodle 2. A key factor in the design of the was that the module should not only deal with the submission and marking process but also the provision of feedback to students on their work. The system current operates with a 7 stage workflow in the process.

It was very timely to be seeing this as we are currently modelling the end to end assessment processes which we currently have in place at MMU as part of the TRAFFIC project.

James explained as a starting point that each assignment created via the coursework module is given a unique identifier based on the specific instance (running) of an individual unit. This ties in very nicely with the way that our student records system identifies individual assignments.

In relation to other features of Moodle the Exeter coursework module still uses the Moodle Gradebook and current features such as scales and rubrics can still be used for marking purposes.

It is possible however to produce customised feedback forms specifically for the coursework module and that a specific feedback form could be associated with a specific assessment when it is created in the system. These can be created centrally by a user with appropriate permissions in consultation with programme teams and then made available to tutor on the programmes teams for marking purposes. It appeared to be easy to create rich feedback forms that can be attached to student work. We saw one or two examples where quite complex rubrics had been used. We had some discussion about who was able to create the feedback forms and it was clear that there might be some benefit to producing a standard set of forms that could be customised at a more local level to meet the needs of specific assignments and programmes while still providing a consistent approach to the provision of feedback. This links in well with some of the findings from the baseline report for TRAFFIC which Rachel has already produced.

In setting up new assignments it was possible to set up dates for reminder emails to be sent out to students that a submission date is coming up e.g. 1 week before, the day before etc. The set up form also enabled specification of a date by which students could expect feedback to be returned. James explained that in pilot projects at Exeter general feedback is provided to the whole cohort within two weeks of submission and individual feedback is provided within 4 weeks – this is an institutional policy. This means that generic feedback is received by all of the students before they receive a mark for the work and their individual feedback is provided at the same time that they receive their final mark. We asked about the possibility of completely separating the provision of the feedback form the provision of the mark and James explained that this has been raised in the feedback from the Exeter pilot projects and was something that could be incorporated into future developments. Again this is timely with our current review of student threshold standards, and timely and effective feedback is something which our Students’ Union have raised repeatedly.

The marking side of things was particularly impressive. The system allows for multiple (currently up to 3) markers. It allows genuine anonymous, blind marking i.e. none of the markers know who’s work they are marking and they can only see the marks they have awarded. When a student submits an assignment it anonymizes the person making the submission and also the filenames of work they attach. An assignment administrator (moderator) can be assigned who can see the marks allocated by both markers. Where there is more than one marker there isn’t an automatic calculation to produce a final aggregate mark the two markers simply agree the mark that is to go forward. This seemed sensible as this is usually how we come to agreement where two markers are involved.

Where two markers are involved both can provide feedback using the feedback form specified when the assignment was created, in which case the student can receive both sets of feedback. Alternatively if only the first marker provides feedback the student only received the one feedback form. Feedback tools make it possible to upload and attach audio/video recordings as feedback. We have worked with a number of staff to identify alternative feedback approaches so this again fits with developments we are already considering.

All of the coursework module assignments go through Turnitin by default – again this is institutional policy as defined by Exeter and is also an issue which we are wrestling with. This can be discretionary as some assignment types e.g. Computer Code TII can be switched off by default – it may slos be possible to integrate with other specialist plagiarism detection software e.g. that used to compare computer code submissions with open source code repositories. With the system a formative view of Turnitin report can always be access by the student. One very useful feature was for students to be able to ‘draft’ submit their assignment so that they could receive a TII originality report and then reflect on this before making the final submission. If staff want to use GradeMark then the coursework module also supports the use of this along with all of the comment databank features available within GradeMark.

In relation to submission students need to formally submit the work by selecting a finalise submission button. With an assessment administrator role it is possible to release any student submission back to a draft state. This is important because students occasionally make mistakes and submit work before it is completed.
The system produces two receipt mechanisms for students

1. Within the system itself when students login and access the coursework module there is a detailed record of what has been submitted
2. An email is sent out to the students email address when a submission has been finalised with all of the details of the submission.

Departmental admin roles can be set up that enable administrators to get an overview of all submissions at any time in the coursework module workflow. Again this is an issue which has emerged as part of the TRAFFIC baseline activities.

For staff the system builds reports rather than pushing out 100s of emails informing them when students have submitted individual pieces of work.

Other things to note include:

• There is a flag in the system for PLPs which is drawn through from the student record system. This does not have the details of the PLP but simply flags up that the students have one in place by placing an icon against their submission in the grade book.

• They are currently developing a sampling model for second marking. The assessment process at Exeter requires 20% of assignments selected at random to get second marked. But other sampling models could in principle be implemented e.g. All 1st, All Fails, 20% of submissions in between which we currently use at MMU.

• Also used for formative assessment as well as summative.

So where does this leave us? Well I think what we saw is very much in line with what we have been thinking about for the online submission, marking and feedback work package of TRAFFIC. Basically we don’t have to start completely from scratch. It will still be important to map our current range of approaches so we can see how well what we currently do maps to what the ULCC/Exeter approach provides. It would be very good to talk to the folks at Exeter to see if they have any process maps particularly of the marking processes as these needs to be right in relation to the university regs.

Neil found this informative link to the staff guide for the coursework module at Exeter:
http://as.exeter.ac.uk/media/level1/academicserviceswebsite/divisions/biss/iws/ocm_staff_instructions.pdf

… and Rachel also discovered a link to a very detail FAQ page also at Exeter:
http://as.exeter.ac.uk/support/educationenhancementprojects/current_projects/ocm/faq/

Thanks to Neil for comments and adding further detail to this post.

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Baseline report: assessment criteria

Text showing 'A+' taken from the OJRSD.com site, said to be free for reuse.In the previous post I mentioned that the baseline report suggests that a consistent template for assignment briefs is needed, supported by clear guidance on assignment task design and size, developing appropriate assessment criteria, and best practice on feedback and moderation for different types of task.  In this post I want to focus on assessment criteria, which would be part of an assignment brief.

At the most recent QAA Institutional Audit, the audit team “found variability in the specification of assessment criteria in the documents it examined” (QAA 2010), and recommended that the institution implemented university-wide assessment criteria.

There are difficulties in implementing meaningful  university-wide criteria  in an institution with 36,000 students who submit 600,000 pieces of assessment, particularly when we want to encourage diversity in assessment tasks in order to develop the professional nature of our courses and make them appropriately relevant to the requirements of the wide variety of professional bodies which accredit our courses. However, this doesn’t mean that we can’t do better in the specification of assessment criteria and we have indeed been working on this since the audit. We do provide guidance on writing criteria at programme level and this needs to be developed further.

This year, for the first time, we’ve included a supplementary and systematic peer review of programmes which are being reviewed. I’ve described this process elsewhere. Our peer review of 59 programmes in 2011/12 has showed that very few programmes do describe their assessment criteria consistently in their formal course documentation, because it isn’t very clear what information is expected in this documentation. Drilling down into actual course materials such as handbooks shows that of course assessment criteria are provided to students; the change that is needed is to ask course teams about them in a consistent way in their programme documentation, so that this information is readily accessible to administrators, student support officers, new staff coming in to teach on the programme and of course students who are going to be assessed using these criteria. The assignment brief will be a key output of the project and will include a more consistent way of specifying assessment criteria.

Development of the brief will include representatives from a range of roles and disciplines and implementation will be supported by staff development and online resources. Hopefully, we’ll also have resources for a fully electronic version of the assignment brief which can be used for a variety of purposes.

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